Frequently Asked Questions
Can I bring my own phone to use with SpeedTalk Mobile services?
Definitely! With SpeedTalk Mobile service you can use any unlocked GSM phone, all you have to do is make sure it operates on our frequencies to begin using our service.
What is the difference between "Approved" and "Unsupported" Phones?
Because there are many different devices being used with SpeedTalk Mobile services, we have only tested a segment of those and they are considered “Approved" since they work in our system consistently without problems. With these handsets we are able to provide more support. The "Unsupported" devices are other GSM devices that were not specifically made to work with our current carrier and while they may work we are unable to offer the same support. Please note that features of unsupported devices such as high speed date may not be available with SpeedTalk Mobile.
How do I make an international call with SpeedTalk Mobile?
Simply dial the number you need: 011 followed by your country code, then your area code and then the phone number and press the call button.
Can I keep my phone number?
Yes, we can port your number to our prepaid cell phone. Below are the requirements to port in your number to SpeedTalk Mobile *Check Port Eligibility (Is your number eligible to be ported in) *Check Coverage *Number must be active with losing carrier (we recommend port to be started 5 business days min prior to cancellation date) *SpeedTalk Mobile SIM CARD - (Unused - Cannot have a mobile number activated to it) *SpeedTalk Mobile Plan - The plan which will be used to activate the service.
How long does it take to port my number to SpeedTalk Mobile?
Most port requests from other wireless providers are completed within 5 minutes to 48 business hours. However, requests from landline providers may take up to 10 business days.
Can I make and receive calls during the number porting process?
In most cases, you should be able to make and receive calls. However the calls may be going through your old provider or blended calling since only one handset may be able to receive calls. *Both your old and new service providers' handsets are partially active. *Both handsets may be able to place outgoing calls, but only one handset will be able to receive incoming calls. *We recommend you keep both your old and new handsets with you until the period of dual service has passed. *If your blended service lasts for more than 24 hours please contact our Customer Support at 1-866-701-5577
Reasons why a number port in may be delayed?
In most cases port in requests are delayed due to missing customer information or the information not matching the service provider’s records.
Can I stop the number porting at any time?
You may be able to cancel the request as long as the number port has not been completed. If you would like to cancel a port contact our Customer Support Team at 1-866-701-5577. *When porting out from SpeedTalk Mobile you must contact the new provider for assistance. A port out will take up to 24 hours as it is a manual process at this time.
Does Speed talk Mobile contact me if the port in request is delayed or requires updating to complete?
At this time SpeedTalk Mobile does not normally contact the customer if the request is delayed or requires updating.
What is the Auto Recharge?
*Auto Reload allows you to use your debit/credit card to automatically renew your plan with SpeedTalk Mobile. A credit card or debit card is required to purchase your SpeedTalk Mobile service. Your date of purchase becomes your anniversary date. Each month, on your anniversary date, your payment card on file will be charged for the current’s month service and your account will be updated. To unsubscribe form auto recharge please contact our Customer Support.
What does my service include?
The SpeedTalk Mobile service includes access to Voicemail, Caller ID and Call Waiting with all cell plans. Airtime charges and any applicable international rate for both numbers dialed will apply.
Will I be charged for calling 611 for pre-paid cell phones?
Calls to 611 are free and connect you to customer service.
How do I check my remaining airtime on my mobile cell phone?
From SpeedTalk Mobile Phone dial 611 our customer service team is available at your service and is designed to give you the information you need. You can also call 1-866-701-5577 from a land line and speak to a Customer Service Agent.
What do I do when I run out of airtime with any SpeedTalk Mobile prepaid cell phones?
You visit our wesite www.speedtalkmobile.com and make an online payment, or you can call Customer Support, or through any authorized SpeedTalk Mobile retail store to buy more airtime. Online payment methods include Credit or Debit Cards, Visa or MasterCard. Payment options at local retail locations may vary.
How can I check the remaining balance on my LowCost or Pay As You Go plan?
To listen to your CASH VALUE balance dial 888-373-9887 from your SpeedTalk phone.
Will I be able to keep my remaining balance on my Pay As You Go plan?
Yes, you can keep (rollover) your remaining PayAsYouGo balance ONLY if you refill your account before the current plan expires.
If you do not refill before the expiration date, your remaining balance will be removed from your account.
We rollover for 6 refill balances, any old balance will be removed.
Will I be able to receive calls on any SpeedTalk Mobile cell phones if I run out of airtime?
No, you will need to purchase additional air time on your mobile numbers in order to make and receive calls.
Where can I find international rates?
For the most up to date international rates check our plans page.
What happens if I don't talk for a whole minute or drop a call?
All calls on our cell plans are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes. Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you have used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact Customer Service for assistance.
What do I do if accounts on SpeedTalk Mobile cell phones are suspended?
If your plan is suspended, you may be out of minutes. If you are out of minutes, simply add minutes to your account to restore service.
What do I do if I lose my mobile cell phone?
If your phone has been lost or stolen; you can report it missing by calling Customer Service at 1-866-701-5577.
How long does it take for my phone to be delivered in the mail?
Mobile phones for sale orders placed online are shipped and may take 3-10 days based on the selected delivery time frame. Most orders placed before 2 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 2 PM or over the weekend will be shipped on the next business day. If you do not receive your phone within 10 days, please contact Customer Service for assistance and a tracking number. Note: Express Overnight Shipping orders should be delivered by the next day if order is placed before 2 PM. If the order is placed after 3pm, it should be delivered on the second day.
What if I don't want mobile cell service anymore?
You will have service until your minutes are used up or when you reach the expiry date on your account (whichever comes first). If you do not want to continue your SpeedTalk Mobile service, simply do not purchase additional service.
What if I travel outside my area code?
You may travel anywhere within the United States roaming is not available.
Is my SpeedTalk Mobile Phone covered under any warranty?
We make no express warranty regarding the service or the device.
Am I in any kind of contract with SpeedTalk Mobile?
No, you are not into any kind of contract with SpeedTalk mobile, because our service standards and saving will always keep you happy, you can call anytime and cancel your service with us.
How do I Program Data/MMS on SpeedTalk Mobile?
Please enter APN settings below & power cycle your phone after these new settings are entered:
GPS Tracking/Alarm System/iwatch device APN Setting Information:
MMS URL: http://wholesale.mmsmvno.com/mms/wapenc
MCC MNC: 310 260
If APN still didn't work, try with username: wholesale